Digital Banking Application

User Research, Service Design, Design Sprints, Visual Design, Prototyping
Project Overview
Digital Banking Application – An API driven offering helps banks fight Fraud, Optimize Customer Journeys & Reinforce Digital Trust across Banking Channels. It is one of our flagship products that helps banks enhance digital experiences with the improved awareness across monetary & non-monetary transactions across various channels. The product has an administration console that facilitates Fraud Analysts to review customer's transactions and raise appropriate cases for review. We designed a widget based dashboard for the Fraud Analyst, the dashboard has some interesting visualisations that will improve the productivity of the Fraud Analyst.

View UX Case Study
This image is displaying the dashboard for a fraud strategist. The dashboard contains multiple column graphs representing transactions and fraud that were reported for a particular duration. It also contains a world map reporting transaction statistics across different countries. There are Donut charts and a sunburst chart to represent transactions across multiple channels. There is also a table displaying the top triggered rules
This image is displaying the dashboard for a fraud analyst. The dashboard contains multiple charts that displays transaction status summary, device reputation and authentication summary. It also contains a table displaying the most recent transactions. There is an interesting visualization called the digital relationship map which looks like a network graph containing nodes and edges. At the end is a bar graph representing the triggered rulesThis image is displaying the dashboard for a head of digital channels. It contains multiple charts that display important information regarding transactions, merchants, channels, authentication methods, merchant types, device reputationThis image is displaying the alerts screen for a customer support representative